Shipping policy

Where we ship

AmpForge ships worldwide. If your country isn't available at checkout, we can't ship there yet. This is usually because of carrier restrictions on electronics that contain lithium batteries.

Pre-orders and processing time

AmpForge dashboards are sold as pre-orders. Each one is built, flashed and tested by hand, and your order ships as soon as yours is ready. Your payment is taken when you place the order.

We'll email you a tracking number the moment your order ships. You can cancel a pre-order at any time before it ships for a full refund: email pehsthjwt@gmail.com with your order number.

Shipping costs

Shipping is calculated at checkout based on your address and the size and weight of your order. You'll see the exact cost before you pay.

Delivery times

Delivery times depend on the carrier and service you choose at checkout, and start from when your order ships, not when you place it. Carrier estimates are not guaranteed.

Customs, duties and taxes (orders outside Canada)

Orders shipped outside Canada may be charged import duties, taxes or customs fees by your country. These are not included in our prices or shipping costs, and are paid by you on delivery. We can't mark packages as gifts or lower their declared value. If you refuse a package because of these charges, the return shipping and any charges we're billed will be deducted from your refund.

Lithium batteries

Some AmpForge products contain a small built-in lithium battery. Carriers have strict rules for shipping these, so:

  • some shipping options or destinations may not be available at checkout;
  • some international orders may only ship by ground or a slower service.

All products are packed and labelled to meet carrier rules for lithium batteries in equipment.

Address and delivery problems

Please check your shipping address at checkout. We're not responsible for orders sent to an incorrect address you entered. If a package is returned to us as undeliverable, we'll contact you to resend it at your cost or refund the order minus shipping.

Lost or damaged packages

If your tracking hasn't updated for 10 business days, or your order arrives damaged, email pehsthjwt@gmail.com with your order number (and photos if it's damaged) within 7 days of the expected or actual delivery. We'll work with the carrier and send a replacement or refund once the claim is resolved.

Contact

Questions about shipping? Email pehsthjwt@gmail.com.